Refund and Cancellation Policy

1. Pre-booking Refund Policy

Pre-bookings are NON-REFUNDABLE. Once you complete the pre-booking payment, the amount is non-refundable under any circumstances. This includes but is not limited to:

• Change of mind or buyer's remorse
• Technical issues or website problems
• Delays in product availability
• Personal circumstances or emergencies
• Duplicate bookings or payment errors

By proceeding with the pre-booking payment, you acknowledge and accept that no refunds will be provided.

2. Product Delivery and Refunds

This refund policy applies specifically to pre-booking payments. For actual product purchases (when products become available), separate refund policies may apply based on the product warranty and return policies in effect at that time.

3. Payment Processing

All payments are processed through secure third-party payment processors. Once a payment is successfully processed and confirmed, it cannot be reversed or refunded through Lenixvision. Any disputes regarding payment processing should be directed to your payment provider or bank.

4. Failed Payments

If a payment fails due to insufficient funds, incorrect payment details, or other payment-related issues, no charges will be applied. You may attempt the payment again with correct information. Lenixvision is not responsible for failed payments due to user error or bank/payment processor issues.

5. Chargebacks

If you initiate a chargeback through your payment provider, please note that:

• Chargebacks may result in account suspension or termination
• You may be liable for chargeback fees imposed by payment processors
• Lenixvision reserves the right to pursue legal action for fraudulent chargebacks
• Evidence of service delivery will be provided to dispute unjustified chargebacks

6. Technical Issues

If you experience technical issues during the pre-booking process that prevent successful completion, please contact our support team immediately. We will investigate legitimate technical issues on a case-by-case basis. However, general website or payment processor downtime does not qualify for refunds.

7. Account Credits

In exceptional circumstances where Lenixvision determines a refund may be warranted (such as confirmed technical errors on our end), we may offer account credits for future purchases instead of cash refunds. Account credits are subject to expiration and specific terms communicated at the time of issuance.

8. Contact for Issues

If you believe you have a valid claim for a refund due to technical issues or other exceptional circumstances, please contact our support team within 7 days of the transaction:

All refund requests will be reviewed within 5-7 business days. Please note that approval of refund requests is at the sole discretion of Lenixvision management.

9. Policy Changes

This refund policy may be updated periodically. Changes will be effective immediately upon posting on our website. Your continued use of our pre-booking service after policy changes constitutes acceptance of the updated policy.

10. Governing Law

This refund policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in India.